Terms of Service

These Terms of Service (“Terms”) govern your use of the KLM mobile app, the https://klmhub.com website and the services behind them (together, the “Service”), operated by ‹Company Legal Name Private Limited› (CIN ‹CIN / LLPIN›), registered at ‹Registered address — building, street, city, state, PIN› (“we”, “us”, “KLM”).

By creating an account, installing the app or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

• You must be at least 18 years old and legally able to enter a contract under the Indian Contract Act, 1872.
• The Service is for business use — running a retail or wholesale shop. It is not intended for personal or household purposes.
• If you accept these Terms on behalf of a company, partnership or other entity, you confirm that you are authorised to bind it, and “you” means that entity.
• You must not be barred from receiving the Service under any applicable law or sanctions list.

• You are responsible for the accuracy of the information you give us at registration, and for keeping it current.
• You are responsible for everything that happens under your account. Keep your password and device secure, and tell us at klmpcenterprises@gmail.com promptly if you suspect unauthorised access.
• A store owner may invite employees and grant each of them a set of permissions. The owner is responsible for who they invite, for the permissions they grant, and for revoking access when a staff member leaves.
• Employees may only use the Service within the scope the owner has granted, and only for that store’s business.
• Do not share a single account between people. Each person who uses the Service should have their own login.

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the KLM app on devices you own or control, and to use the Service for your own business operations. We reserve every right not expressly granted.

You must not:

• copy, modify, translate, decompile, reverse-engineer or attempt to derive the source code of the app, except to the extent that applicable law expressly permits it despite this restriction;
• rent, lease, resell, sublicense or offer the Service to third parties as your own service;
• remove or obscure any proprietary notice, or use our name or logo without written permission;
• probe, scan, load-test, scrape or circumvent any rate limit, authentication or access control of the Service; or
• use the Service to build a competing product, or to benchmark it for publication without our consent.

• KLM is offered on subscription tiers (currently Basic and Pro), billed monthly or yearly. The features and limits of each tier are shown in the app at the time you subscribe, and those are the terms that apply to your purchase.
• Fees are quoted in Indian Rupees and are exclusive of GST unless stated otherwise. GST is added at the prevailing rate and shown before you confirm payment.
• Payments are collected through Razorpay. By subscribing you authorise us, through Razorpay, to charge the payment method you provide for the plan you select.
• Subscriptions renew automatically at the end of each billing cycle at the then-current price, until you cancel. We will remind you before a renewal falls due.
• If you upgrade or change plan mid-cycle, the unused value of your current plan is applied as a prorated credit against the new plan. Credits reduce what you owe; they are not paid out in cash.
• Promotional codes and introductory offers apply only for the period stated, after which the standard price applies.
• We may change prices. Any change takes effect at your next renewal, and we will give you at least 30 days’ notice by email or in the app. You may cancel before the change takes effect if you do not accept it.
• If a payment fails, we may retry it and may suspend paid features until the amount is settled.

You may cancel at any time from Settings → Subscription in the app. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for.

Payments already made are non-refundable, except in the narrow cases set out in our Refund & Cancellation Policy — such as a duplicate charge or a billing error on our side. See the Refund & Cancellation Policy for the full detail; it forms part of these Terms.

• Your business data stays yours. We claim no ownership of your products, invoices, customer records or ledgers. You grant us only the licence needed to host, process, back up and display that data so we can provide the Service to you.
• You are responsible for the lawfulness of what you enter. If you record a customer’s name, phone number or GST number, you must have the right to do so and must handle that person’s data in line with applicable law.
• You are responsible for the accuracy of your own records. The Service records what you enter; it does not verify it.
• We keep backups as part of running the Service, but you should export the reports that matter to you. We are not a substitute for your own books and records.

KLM helps you generate invoices, apply GST rates and produce rate-wise GST summaries. Those outputs are only as correct as the HSN codes, tax rates and details you configure.

The Niti assistant and the AI product-comparison feature generate summaries and suggestions using a third-party AI model. Their output can be incomplete or simply wrong. Use them as a prompt for your own judgement, never as the sole basis for a business, financial or tax decision. Verify any figure against the underlying report before you act on it. We are not liable for decisions taken on the strength of AI output.

You must not use the Service to:

• break any law, including tax, consumer protection, weights and measures, or data protection law;
• sell goods you are not permitted to sell, or maintain records designed to conceal transactions from an authority;
• upload malware, or anything infringing, obscene, defamatory or unlawful;
• send unsolicited marketing to customers whose numbers you hold in the Service, in breach of TRAI regulations;
• interfere with the Service’s operation, or attempt to gain access to another store’s data; or
• impersonate another person or misrepresent your affiliation with anyone.

• We aim to keep the Service available continuously, but we do not guarantee uninterrupted access. Maintenance, updates, network failures and events outside our control can cause downtime.
• We may modify, add or remove features. If we remove a feature that is material to a paid tier, we will give reasonable notice.
• Support is provided by email at klmpcenterprises@gmail.com and through the in-app support form. See Support for response times.
• You are responsible for your own device, internet connection and printer hardware.

The Service, including its software, design, text, graphics, the KLM name and logo, and all related intellectual property, belongs to ‹Company Legal Name Private Limited› or its licensors. These Terms give you a licence to use the Service, not any ownership in it.

If you send us feedback or suggestions, we may use them freely to improve the Service without obligation or payment to you.

• You may stop using the Service at any time and delete your account — see Account & Data Deletion.
• We may suspend or terminate your access if you materially breach these Terms, if your payment is overdue, if we are required to by law, or if your use threatens the security or integrity of the Service. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to fix it.
• On termination, your licence ends and paid features stop. You may request an export of your business data within 30 days of termination. After that, data is handled per our retention schedule.
• Terms that by their nature should survive termination — payment obligations, intellectual property, disclaimers, liability limits, indemnity and governing law — do survive.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement of your business, nor that any report, tax calculation or AI output will be free of error.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Your statutory rights under the Consumer Protection Act, 2019, where they apply, are unaffected.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, goodwill, business opportunity or data, however caused.

Our total aggregate liability arising out of or in connection with the Service, in any twelve-month period, is limited to the total subscription fees you actually paid us for the Service in the twelve months immediately before the event giving rise to the claim. If you have paid us nothing, our aggregate liability is limited to ₹1,000.

You will indemnify and hold harmless ‹Company Legal Name Private Limited›, its directors, employees and agents against any claim, demand, loss or expense (including reasonable legal fees) arising out of your breach of these Terms, your unlawful use of the Service, your business dealings with your own customers, staff or vendors, or your handling of personal data you entered into the Service.

These clauses apply if you obtained the app from the Apple App Store, and take precedence over any conflicting clause above to the extent of the conflict.

• This agreement is between you and ‹Company Legal Name Private Limited› only, not with Apple Inc. Apple is not responsible for the app or its content.
• The licence granted for the iOS app is a non-transferable licence to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app. All support requests go to ‹Company Legal Name Private Limited› at klmpcenterprises@gmail.com.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
• ‹Company Legal Name Private Limited›, not Apple, is responsible for addressing any claim relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or privacy law.
• If a third party claims that the app or your use of it infringes their intellectual property, ‹Company Legal Name Private Limited›, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

If you obtained the app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to this agreement and is not responsible for the app. Support is provided by ‹Company Legal Name Private Limited›, not by Google.

These Terms are governed by the laws of India. Subject to the next paragraph, the courts at ‹City›, ‹State› have exclusive jurisdiction over any dispute arising out of or in connection with them.

Before starting proceedings, both parties will try in good faith to resolve the dispute informally for 30 days after written notice. Write to klmpcenterprises@gmail.com to begin that process. Nothing here prevents either party from seeking urgent injunctive relief.

We may update these Terms. We will post the revised version here and update the “last updated” date. If a change is material we will give notice in the app or by email at least 15 days before it takes effect. Continuing to use the Service after that means you accept the change; if you do not, cancel your subscription and stop using the Service.

‹Company Legal Name Private Limited›
‹Registered address — building, street, city, state, PIN›
Email: klmpcenterprises@gmail.com
Phone: ‹+91 XXXXX XXXXX›